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Cancellations and Returns

Find out about how to cancel and order or subscription as well as how to return an item or order.

How do I cancel an order?

You can cancel within 7 working days of submitting your order by giving written notice to Scripture Union or by contacting our customer service team on 01908 856006 or emailing [email protected]

Where the items have not been despatched, you will receive a full refund of the cost within 30 days

If the order has already been despatched, we will treat this as a returned item rather than a cancellation (see below). 

Can I return an order or an item?

Yes, of course you can return any of our printed books and resources. We can not accept, however, a return on an eProduct such as a PDF, eBook or video clip

Please send the order or item/s to our address below:

FREEPOST SU MAIL ORDER

We will either exchange the item or refund as required. Any refund issues will be received within 30 days

I purchased my items via a Christian bookshop can I return or exchange them with Scripture Union?

  • Faulty products

 Yes, we will be happy to exchange and faulty item that you purchased within your local Christian bookshop. All you need to do is return the items to the below address with a covering letter:

 

Scripture Union Mail Order
Trinity House
Opal Court
Opal Drive
Fox Milne
Milton Keynes
MK15 0DF

 

  •  Exchanges

We will be happy assist you. Please contact our customer services team on 01908 856006 in the first instance as there may be an additional amount to pay if the exchange is not of the same value.

If the item to be exchanged with is of less value than the original, then we will not be able to offer a refund as your sale of goods contract is with the store that you purchased from. We can however, still exchange the item for you. 

 

  • Returns

 If you would like to return an item for a refund then please return to the store that you purchased it through. Unfortunately, as the sale was not through Scripture Union we are unable to offer a refund.

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