Supporter Charter

With a dedicated Supporter Care Team, we want you to know that we're here and ready to help you.

Our commitment...

At Scripture Union, we value all our supporters; individuals, churches and Mission Partners. We are grateful for their partnership in mission, prayer and financial support, and seek to support and equip them as they grow in their faith and reach out to the 95% of young people and children who are not connected with a local church.  

We aim to... available for you to contact us about your orders, donations or anything else related to our work. You can get in touch by phone, email, post or through our website. our best to respond to your messages personally within two working days. 
...make sure you can order from us quickly and easily, and that you can access all the information about the available resources you need.
...try to make sure your orders get to you as effectively as possible and will try and keep you informed at every stage. 
...take care of the assets entrusted to us by all supporters and will use your donations to fulfil our charitable aims and objectives. 

When things aren't quite as you expected...

...we will listen and try to understand your situation so we can fix or make changes where applicable.

...we will ensure your returns, refunds and cancellations are handled quickly and fairly.

We love feedback!

Whether you’re really happy with our service, you’ve got some ideas on how we can improve, we want to hear from you!

Perhaps you have a question about what we do or how we do it. 

Whatever it is, get in touch with our Supporter Care team who would be more than happy to help you!

You can call the team on 01908 856000
Email them at [email protected] 
or simply fill in our Contact Form below and they'll get back to you!

Get in touch with the Supporter Care Team

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The 95 block

Together, we can reach the 95% of children and young people not in church

Join us